ClaimDeck Unwrapped: The Best of 2023
As we stand on the threshold of a new year, it is both an honor and a privilege to look back and reflect on the incredible journey that ClaimDeck has undertaken throughout 2023.
Our newsletter to you serves as a testament to the unwavering dedication and collaborative spirit that defines our team. It's a moment to celebrate milestones, share insights, and express gratitude for the trust you've placed in us as we continue to transform the landscape of claims litigation management.
We have a wealth of exciting developments and accomplishments to unveil. From substantial growth in our user base to groundbreaking feature releases, notable partnerships, and a glimpse into what's on the horizon for 2024. Join me as we dive into the content ahead, celebrating our collective achievements and looking forward to an even more promising future for ClaimDeck and our valued customers.
Thank you for being an essential part of our journey.
—Dwayne Hermes, Co-Founder
Reflecting on 2023: Highlights of the Year
We are thrilled to announce a significant milestone on the ClaimDeck platform. Over the past year, our community of users has grown by an impressive 33%. This substantial increase is a testament to the value our platform provides and the trust placed in us by our users. We are committed to continuing to enhance your experience and deliver even more powerful tools and resources to support your claims litigation management needs. Thank you for being an integral part of our growing community, and we look forward to achieving even greater milestones together in the future.
Partner & Client Spotlight
At ClaimDeck, our journey is powered by the incredible partnerships and the trust of our clients. As we reflect on the year gone by, we are deeply grateful for the collaborations that have driven us forward; thank you.
PARTNERS
To our partners, you are the cornerstone of our innovation. Your insights, dedication, and unwavering support have fueled our mission to revolutionize the industry. Together, we are shaping the future of claims litigation management, and we couldn't be more excited about the road ahead.
As we turn the page to 2024, we are eager to deliver even greater value, working together to unlock new opportunities and set new industry standards. Together, we will achieve remarkable efficiencies and cost savings that drive our industry forward.
Here's to an exciting journey ahead, filled with innovation, collaboration, and shared success. Thank you for being an essential part of our ClaimDeck family.
Your Stories
Hear from our users and what they have to say about ClaimDeck and its features:
“The ClaimDeck Claim Score has revolutionized our approach to handling litigated claims for our clients, making adherence to their guidelines effortless. No longer a manual, time-consuming, or confusing process, it's akin to having a GPS for adherence, leading us with pinpoint accuracy toward SLA compliance, unparalleled transparency showcasing our outstanding work, and a significant boost in customer satisfaction.”
“The Claim Health Score has been a game-changer for us as an insurance carrier. Gone are the days of manually tracking adherence case by case, law firm by law firm. ClaimDeck's automated alerts and notifications have set us free to focus on the cases themselves, knowing that SLA adherence is in good hands. The transparency it brings to our operations is nothing short of remarkable, ensuring we can dedicate more time to the cases and less to tracking compliance.”
“I have never seen a system like this before— my mind was blown. Great job!”
“I love the Settlement Negotiations page because, as a dinosaur in the industry, I used to jot down details on paper during mediations. With this tool, I can easily input the information, track averages, and refer back to summaries months later. It's a game-changer, eliminating the need to recall past offers and demands during discussions with defense counsel. This organized approach enhances our mediation process and saves valuable time.”
“The Maserati of litigation management tools.”
Favorite Feature Release of 2023
The Claim Score is our favorite release of 2023. Released in Q4 2023, this groundbreaking feature doesn't just track the progress of litigated claims; it introduces a revolutionary "health score" that meticulously evaluates each claim's compliance status.
By seamlessly integrating both our ClaimDeck Recommended Guidelines and carrier-specific Litigation Management Guidelines, it doesn't just track progress; it empowers proactive decision-making by pinpointing areas of alignment and potential risks. Say goodbye to uncertainty and hello to a new era of claims management excellence!
Join the Beta 2024
In 2024, we have a series of feature releases and user enhancement updates in store, but there's one that has us buzzing with excitement – our upcoming AI Bot.
Get ready for an exhilarating journey in 2024 as ClaimDeck unveils its cutting-edge AI Bot! This AI Bot is set to be a transformative force, not just for individual claims but for your entire portfolio.
The ClaimDeck AI Bot will be your ultimate partner, enabling you to effortlessly generate text and reports based on your data. Say goodbye to your days in Excel and PowerBI, as our AI Bot will take your data and turn it into actionable insights with just a few simple phrases or commands. Picture this: "Give me a report summarizing all my cases in Texas, by class of business, by law firm, and reserve amount." With ClaimDeck's extensive data capture capabilities of over 500 categories per claim, the possibilities are limitless. Brace yourselves for a revolution in claims litigation management and reporting like never before!
Would you like to join our BETA group for our AI Bot? Be among the first to experience the future.
Awards & Events
Celebrating Our Remarkable Journey in 2023 - if only we could list them all!
As we reflect on the year that was, it's with immense pride and gratitude that we share some of the highlights and accomplishments of ClaimDeck in 2023. This year has been nothing short of exceptional, and it's all thanks to the dedication, hard work, and support of our team, partners, and users.
InsurTech Insights London 2023:
In collaboration with Guidewire, ClaimDeck took part in the prestigious InsurTech Insights London event. During this event, we forged invaluable connections within the industry, opening up exciting possibilities for future endeavors. The seeds planted at this event led to a number of fruitful partnerships.
Team Retreat in Woodstock:
This spring, the ClaimDeck team embarked on a retreat to Woodstock, creating a conducive environment for productive sessions and fostering creativity. Coming together in such a picturesque setting not only inspired innovation but also strengthened our bonds as a team. It served as a powerful reminder that collaboration and shared purpose are at the heart of our incredible results. We look forward to our 2024 retreat with a bigger team with even bigger goals!
Worker's Compensation Feature User Group:
Recognizing the underserved nature of workers' compensation in the tech world, we initiated a user group to address this gap. Industry leaders and visionaries joined us for our first meeting, where we gathered invaluable feedback on our Worker's Compensation feature development. We are committed to refining and enhancing this feature based on your input, and we eagerly anticipate sharing developments with you in 2024.
Dwayne Speaking at TSLA:
Co-Founder Dwayne Hermes took the stage at the Texas Surplus Lines Association, Inc., annual meeting to discuss "AI – WHAT IS HAPPENING AND WHAT OPPORTUNITIES ARE NEXT?" It was an exciting opportunity to connect with industry experts and visionaries, along with our partner, Hermes Law.
Silvia's Remarkable Achievements:
Our Co-Founder, Silvia Diaz-Roa achieved a milestone that deserves a standing ovation. She was honored with the RISE Professionals' 35 under 35 award. This recognition is a testament to Silvia's unwavering dedication and outstanding contributions to the insurance industry. We take immense pride in her remarkable achievements, and we applaud Silvia for this well-deserved honor. Later on in the year, she scooped the award for outstanding contributions to the insurance industry by CLM Alliance (Claims and Litigation Management Alliance) #PHENOMSUNDER40! 🚀. Well done, Silvia!
Our First Podcast Appearance:
We were thrilled to be featured in an episode of "Profiles in Risk." In Episode 443 - Claims and Legal Unite, our Co-Founder, Silvia Diaz-Roa, engaged in a conversation with Tony Cañas from Insurance Nerds Podcast. They explored the journey of creating ClaimDeck, shedding light on innovation, technology, and collaboration. Silvia eloquently highlighted how we successfully bridged the innovation gap, resulting in smoother, faster, and more efficient claims and legal collaboration.
Guidewire Nashville Conference:
ClaimDeck had a blast at the Guidewire Software Connections conference in Nashville. We reconnected with our esteemed clients and had engaging conversations with dynamic collaboration partners, including PwC. Our Co-Founder, Silvia Diaz-Roa, even snagged a quick interview with Laura Drabik from Guidewire.
As we look back on these achievements and events, we are filled with excitement for the future and the opportunities that lie ahead.
Thank you for being a part of our journey.
Navigating a Year of Impactful Content: Highlights from Our Journey
This year has seen an incredible outpouring of content from our team, underscoring our unwavering commitment to our industry's advancement. In total, we've shared 11 insightful pieces, all conveniently accessible here.
Take a look at our three most popular, widely read, and engaging contributions:
The Million Dollar Question
Closing the Loop: Process Improvements for Claims & Underwriting and how Litigated Claims Data plays its part.
Beyond the trends: Chat GPT & Litigation Management
The first, in a series of articles exploring the potential impact of ChatGPT on the legal profession and litigated claims process, including predictions of productivity gains.
Bridging the Gap
Unravelling the London Market Survey Results where claims staff and lawyers share their gripes and wishes. In Partnership with Michelle Anderson Lahr, Fell Consulting.
As we bid farewell to 2023, may the coming year of 2024 bring you boundless opportunities, prosperity, and moments of joy. Wishing you a spectacular journey ahead!
ClaimDeck™ eliminates claims litigation leakage for carriers while driving process into the law firm, modernizing the litigation process.
Contact Dwayne at dwayne@claim-deck.com.
Follow Dwayne Hermes, ClaimDeck, and Hermes Law on LinkedIn.