Meet the Innovators Powering Claimdeck
Our team at ClaimDeck comprises experts from diverse backgrounds, bringing a wealth of experience and insights to every client engagement.
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Carrie Crocket
PRODUCT
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Scott Francis
SALES, CANADA
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Dwayne Hermes
TEAM MEMBER
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Ann Lambert
CUSTOMER SUCCESS & OPERATIONS
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Brandon Powers
Chief Technology Officer
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Rebecca Side
SALES & BUSINESS DEVELOPMENT
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Tim Violet
SALES, US & CANADA
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Mallory Warner
CUSTOMER SUCCESS
Carrie Crocket
PRODUCT
Carrie Crockett, an experienced software development professional, joins ClaimDeck with a dedication to ensuring customer success. With over nine years of experience in software development and delivery, she leads cross-functional teams in delivering tailored solutions that align with customer needs.
Grounded in Agile methodologies, she holds certifications as a Scrum Product Owner and ScrumMaster, underscoring her dedication to driving continuous improvement and fostering innovation. Carrie is committed to providing exceptional service and contributing to the success of ClaimDeck and its valued customers.
scott francis
SALES, CANADA
Scott Francis is an independent consultant spearheading ClaimDeck's development in Canada. With over fifty years of comprehensive experience in the insurance industry, Scott brings invaluable insights to the table. His background spans various roles, from independent adjuster to successful entrepreneur, positioning him as a trusted authority in the field.
In his new capacity, Scott is excited to leverage his expertise to introduce and implement ClaimDeck's litigation management platform across the Canadian market. He views this technology as essential for the future of claims operations and is eager to collaborate with the team to showcase its value to Canadian entities.
Dwayne Hermes
TEAM MEMBER
Over the past 35 years, Dwayne has founded and led two law firms in the insurance defense field that have provided over $200M in litigation services and represented most of the major insurance carriers in the U.S. and Lloyd's market in London. He has been President of an international organization with over 3000 attorneys.
Throughout his career Dwayne has formed and fostered strong relationships that have helped inform and influence the business development of ClaimDeck.
In 2015 he founded Hermes Law to modernize the way in which law firms operate and the way in which legal services are delivered. The processes, reports, and analytics that drive and make-up the platform today are rooted back to when Dwayne first made Partner in 1990. As Partner, Dwayne envisioned a set of tools, through technology, that could elevate the way in which he could oversee the work being done by numerous attorneys on his book of business, and enable strong consistency in quality and approach to handling and reporting on the litigation they handled.
This vision, and ongoing iteration, evolved into client-facing documents and user-friendly processes; in essence, the inception of ClaimDeck.
Rated AV by Martindale-Hubbell
Selected to Best Lawyers® – The Best Lawyers In America©, consistently throughout his career.
Selected to the Texas Super Lawyers list – Super Lawyers Magazine, consistently throughout his career.
Founder of the Non-Profit organization ‘Proistemi Project’
Named Texas Lawyer’s Innovator of the Year for 2022
Ann Lambert
CUSTOMER SUCCESS & OPERATIONS
Ann is the driving force behind ClaimDeck's Customer Success team, leveraging over 20 years of experience to deliver excellent support to ClaimDeck users. Her expertise spans implementing strategies that have significantly enhanced customer loyalty and business expansion.
Ann's deep understanding of ClaimDeck and its impact on its users makes her an invaluable resource. Her role extends beyond leadership, embodying a commitment to excellence and innovation in every client interaction.
BRANDON POWERS
CHIEF TECHNOLOGY OFFICER
Since 2006, Brandon has specialized in building and scaling software platform companies through his ability to unify technical vision and leadership with business strategy. His pulse on emerging technologies and ability to leverage them to delight users has contributed to exponential growth over the years across multiple companies.
At ClaimDeck, we operate on the forefront, with the precision and flexibility to lead the industry in innovation. His deep, hands-on expertise in software engineering, cloud architecture, DevOps automation, and product development ensures ClaimDeck consistently delivers results for customers and partners.
REBECCA SIDE
SALES & BUSINESS DEVELOPMENT
With 17 years’ of experience in the insurance industry, Rebecca has previously worked for the Global Claims Management Company ‘Crawford and Company’ and Lloyd's Managing General Agent ‘Woodbrook’. Rebecca’s experience covers many aspects of the insurance industry including TPA Management/review, Claims handling, Litigation Management, Underwriting and Compliance.
Performing a Client facing role throughout her career, Rebecca has recognized the opportunity for ClaimDeck to solve a seemingly overwhelming number of issues faced by our clients when handling claims in Litigation.
TIM VIOLET
SALES, US & CANADA
Tim Violet, esteemed former Executive Director of The Harmonie Group, brings over two decades of industry expertise to ClaimDeck. With a wealth of experience spanning both the US and Canadian markets, Tim is uniquely positioned to drive ClaimDeck's expansion and influence across North America. His passion for technology-driven solutions and deep industry insights make him a valuable addition to the team, marking an exciting milestone in ClaimDeck's journey of innovation.
Mallory Warner
CUSTOMER SUCCESS
Mallory brings a dynamic blend of marketing acumen, project coordination, and client relations to her role on the Customer Success team at ClaimDeck. With a keen understanding of client needs gained from her professional background, she recognizes ClaimDeck's potential to streamline processes, enhance communication, and drive efficiency for clients navigating the complexities of claims management.
Mallory’s proactive mindset and dedication help ensure clients extract maximum value from ClaimDeck's innovative claims litigation platform.
Andrea Hermes
ACKNOWLEDGMENT
ClaimDeck acknowledges and expresses appreciation to Andrea Hermes for her role in the founding of ClaimDeck and the conceptualization of integrating workflows and continuous process improvement into the DNA of ClaimDeck.