Reacting or Managing
By Tim Violet
Director, Business Development, North America
“A leader is one who knows the way, goes the way, and shows the way.”
— John C. Maxwell
Many of today’s managers, especially in litigation, are reacting to events, updates, and challenges, as opposed to managing the chaos in real time. The reason, lack of an advance, real time, warning system of what is happening. Too often files are only reviewed after the fact. Data is disorganized and not readily searchable.
Consider, a lawyer or claims adjuster, both in the same boat, might have 75 to 100 files. Within these files, their will be hundreds of data points. Couple that with the 50-60 litigation guideline requirements, and the headache of managing, interpreting, and remembering, all of the important matters that need immediate action, demonstrate why things fall through the cracks, memories are not perfect, and time and money slip away. Adverse results are on the horizon. If you want to know where job stress comes from, consider all that is required to be remembered and acted upon in a timely fashion.
Yet, confronted with this chaos, even when a solution is available, it is often easier to stick with the status quo since it is comfortable. We tend to explain away difficulties under the umbrella of that’s the way it has always been done. Thus, we determine we don’t have to make a decision to change the course. That decision is easy, but that is the trap when confronting the difficulties that the future will present. Leadership and progress emphasize taking control and innovating rather than being controlled by circumstances or emotions.
If you wish to move forward with a solution, examine the Claim-Deck platform.
“Be proactive not reactive, for an apparently insignificant issue ignored today can spawn tomorrow's catastrophe.”
― Ken Poirot
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