Transforming Litigation Management: How Markel, PwC, and ClaimDeck are Driving Efficiency and AI Readiness
The Challenge: Fragmented Data and Inefficient Processes
Markel, a leading global specialty insurer, identified the need to improve its management of litigated claims across its International Marine and Energy portfolios in the US and Canada. With case data spread across emails, spreadsheets, and various law firm systems, Markel recognized an opportunity to further enhance its litigation processes so it could continue settling claims in an effective and timely manner.
Tom Upton, Markel
“At Markel, we needed a solution that would eliminate data fragmentation, streamline litigation workflows, and create more structured, high-quality data that could fuel advanced analytics and proactive claims management,” said Tom Upton, Head of Claims – Marine, Energy and Casualty at Markel. “Our partnership with ClaimDeck & PWC has allowed us to migrate our litigated claims, data and processes into one centralized system, while leveraging automation to curtail back-office tasks, improve response times and make more empowered decisions for our brokers and clients.”
The Solution: Centralized Litigation Management with ClaimDeck & PwC
To solve these challenges, Markel partnered with ClaimDeck, the leading litigation management platform, and PwC, a trusted implementation partner, to migrate all litigated claims into a centralized system, standardize processes, and establish best practices for legal collaboration.
PwC led the implementation, supporting:
✔ Data reconciliation & migration – Identifying and onboarding all litigated claims into ClaimDeck
✔ Process optimization – Refining Markel’s litigation management guidelines to align with industry best practices
✔ Governance & Compliance Enhancement – Ensuring that claims data is structured for auditability, regulatory reporting, and improved oversight
Andy Stevenson, PWC
“This project was about more than just technology; it was about optimizing litigation management at its core. By eliminating fragmented workflows and structuring claims data, Markel is now positioned to achieve better outcomes and automation for smarter decision-making,” said Andy Stevenson, Director at PwC.
The Results: Driving Efficiency, Better Outcomes & Future-Proofing Litigation Management
With ClaimDeck fully embedded into Markel’s claims operations, the insurer now benefits from:
Real-Time Case Oversight
Markel has full visibility into every litigated claim, including case progress, key deadlines, and detailed budgets and case valuations.
A Single Source of Truth
All case documents, communications, and key data points are centralized, eliminating reliance on email and spreadsheets.
Process Automation & AI Readiness
Structured, high-quality claims data, consisting of over 500 categories of structured data and on average, 1,300 data points per claim, allows Markel to harness advanced analytics, predictive insights, and opens the potential for AI-driven process automation.
Cost & Time Savings
Automating key litigation workflows and reducing manual tasks will cut administrative overhead and improved efficiency across claims handling teams.
Rebecca Side, ClaimDeck
“Markel is setting a new standard for litigation management, not just optimizing workflows but laying the foundation for proactive claims resolution,” said Rebecca Side, Director of Business Development at ClaimDeck. “This transformation ensures that their claims data is more structured, actionable, and ready to fuel the next generation of automation and analytics.”
Leading the Way Forward
By partnering with ClaimDeck and PwC, Markel has transformed its litigation management strategy, unlocking efficiency, transparency, and AI-powered potential. This collaboration is a blueprint for insurers looking to eliminate data silos, drive automation, and stay ahead in the rapidly evolving insurance landscape.
About ClaimDeck: ClaimDeck is a data-driven, cloud-based claims litigation platform designed to streamline communication, enhance compliance, and reduce costs. By centralizing case management and leveraging real-time data analytics, ClaimDeck empowers insurers to drive efficiency, transparency, and control across their litigated claims portfolio.
About PwC: PwC’s Insurance Advisory practice helps carriers optimize processes, integrate technology, and prepare for the future of AI-driven claims management.
About Markel: Markel is a leading global specialty insurer with a truly people-first approach. As the insurance operations within Markel Group Inc. (NYSE: MKL), we operate the Markel Specialty, Markel International, and Markel Global Reinsurance divisions, as well as State National, our portfolio protection and program services operations, and Nephila, our insurance-linked securities operations. Our broad array of capabilities and expertise allow us to create intelligent solutions for the most complex risk management needs. However, it is our people—and the deep, valued relationships they develop with colleagues, brokers and clients—that differentiates us worldwide.
the latest insights
ClaimDeck™ eliminates claims litigation leakage for carriers while driving process into the law firm, modernizing the litigation process.