ClaimDeck 2025: A Data-Driven Year of Innovation, Expansion & the Litigation Leap

Dec 15

As we close out 2025, I’m incredibly proud of what this year represents for ClaimDeck—not just growth, but proof. Proof that when the industry is ready to move beyond conversation and into action, data, transparency, and partnership can fundamentally change how litigated claims are managed. This past quarter capped a year where our clients didn’t just adopt technology—they used it to drive real, measurable outcomes.

—April Willers, Chief Operating Officer

From Growth to Proof: A Year of Real Progress

This wasn’t just another year of "innovation." 2025 was the year the market moved. Carriers, TPAs, and law firms didn’t just talk about modernizing litigation, they took action. And they chose ClaimDeck to do it.

By the Numbers

800%+ growth in organizations using ClaimDeck since 2021

97% customer satisfaction on Zendesk support tickets

93% positive training feedback across client sessions

3x increase in law firm participation vs. last year

70% increase in Carriers and TPAs onboarded compared to 2024

4,000+ users now managing litigated claims within ClaimDeck

SOC 2 compliance maintained as part of ongoing security operations, with the next audit scheduled for 2026

Industry Recognition

In 2025, ClaimDeck was named:

"Overall Case Management Company of the Year" at the LegalTech Breakthrough Awards

“Innovation in SaaS” – 2025 Finalist Awarded by D CEO and Dallas Innovates, this honor celebrated ClaimDeck’s impact on transforming complex legal processes into smart, scalable technology, right from the heart of Texas.

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A special shoutout to our CEO, Dwayne Hermes, for being recognized for his visionary leadership. Winners will be announced January 15, 2026. Stay tuned!

Awards matter, but impact matters more. Our clients are:

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Reducing case life by 200+ days

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Tracking behavior with real-time metrics

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Bringing legal costs under control

Real Success, Not Vanity Metrics

The industry isn't just watching. It's engaging.

This year, major insurers including Sompo, Hippo, Next Insurance, and Red Bull launched their ClaimDeck implementations, with structured data flowing and platform usage scaling fast.

Implementation timelines are down. Satisfaction is up. And we’re now embedded with TPAs and MGAs that were previously relying on spreadsheets and email threads.

This is what "digital transformation" is supposed to look like.

Featured clients onboarded in 2025 include:

And more are already in motion for Q1 2026.

New in 2025: Built for the Way You Actually Work

We don’t release features for the sake of a roadmap, we build what our clients ask for, what the industry needs, and what drives real results. In 2025, we delivered upgrades that made day-to-day litigation management smarter, smoother, and more connected.

Here’s what launched this year:

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Smarter Task & Request Handling

We overhauled our Tasks & Requests workflows to better reflect how carriers and TPAs delegate, follow up, and track progress, making handoffs between adjusters, attorneys, and clients faster and more transparent.

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Matter Score by Line of Business

Different lines = different expectations. Our new Matter Score configuration allows carriers to set custom compliance scoring by LOB, giving you precision where it matters most.

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Better Data Connectivity for You

We enhanced ClaimDeck’s data-exchange capabilities to support client-built integrations (including internal BI tools, dashboards, and case management systems), because your data belongs where you need it, not locked in a silo.

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Zendesk AI Chatbot Support

Our new AI-powered support chatbot delivers in-platform answers in seconds. No more digging through PDFs or waiting for a callback, help is just a click away.

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Document Center Upgrades

We upgraded document storage, search, and audit functionality to reduce friction and increase visibility, because compliance shouldn’t require a scavenger hunt.

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Snapsheet Integration Enhancements

Improved data sync and claims lifecycle tracking for clients leveraging Snapsheet. ClaimDeck now aligns more tightly with your existing ecosystem, minimizing double entry and speeding up resolution.

All focused on helping clients:

Predict outcomes

Drive resolution earlier

Spot risk before it escalates

Two Articles That Got the Market Talking

We published 15+ thought pieces this year, covering everything from attorney behavior metrics to deepfake defamation, AI-driven risk, and what the Yankees can teach us about litigation modernization. But two articles in particular caught fire, sparking conversations across carriers, counsel, and curious underwriters alike:

AI is Reshaping Insurance — But Litigation Risk is Growing Faster →

Defamation in the Age of Deepfakes: How South Park Could Influence Insurance Exposure →

Turns out, timely cultural moments and hard data make a powerful combination in legal tech thought leadership. Who knew?

Explore articles on our Thought Leadership Hub →

Wrapping Up a Full Fall on the Road

• InsurTech

• CLM Litigation Management Symposium

• Women in Insurance Tech

• Connected Claims

• NetDocs Inspire

• RIMS Canada

• London Meetings

• InsurTech • CLM Litigation Management Symposium • Women in Insurance Tech • Connected Claims • NetDocs Inspire • RIMS Canada • London Meetings

This fall took the ClaimDeck team across the globe — from London to Chicago, San Antonio to Seattle — connecting with clients, partners, and industry leaders at some of the most important claims and litigation events of the year.

From strategic meetings in London to conversations on litigation oversight, trucking defense, legal innovation, and enterprise risk management, one theme kept coming up: the need for smarter, more connected approaches to managing litigation in a changing claims landscape.

We’re grateful for the meaningful discussions, new connections, and familiar faces we saw along the way. And for the opportunity to keep learning alongside a community that’s pushing the industry forward.

Looking Ahead: 2026

Next year, we're doubling down on:

→ Behavior-driven analytics

→ Deeper Guidewire integration across carriers

→ Partnerships with billing and audit platforms

→ Email and Calendar Integrations

→ Collaborator Updates that make it easier to add and keep track of users

→ Enhanced workflows around tasks and requests

→ Making it easier to get data into and out of ClaimDeck

Because digitizing claims isn't enough. The industry wants structure, visibility, and control. And ClaimDeck is delivering.

**New Series: I’ll Be Brief with Tim Violet**

We’re also kicking off a new monthly series: I’ll Be Brief, written by ClaimDeck’s Tim Violet. Each edition offers quick, practical insights on the conversations, challenges, and opportunities shaping modern litigation oversight, straight from the front lines.

From event debriefs to integration wins to must-read one-pagers, Tim’s breaking down what carriers, TPAs, and firms need to know now.

Follow Tim Violet on LinkedIn for commentary and takeaways.

Thank You & Happy Holidays

What we’ve accomplished in 2025 is the result of shared belief—belief that litigation can be smarter, more transparent, and more human when data and partnership lead the way. None of this progress happens in isolation. It’s the result of trust, collaboration, and a shared commitment with our clients and partners to modernize litigation the right way.

We are energized by what’s ahead: deeper integrations, stronger partnerships, and even greater impact. We are deeply grateful to our clients, partners, and team who chose to build with us this year. As we look ahead to 2026, we do so with clarity, momentum, and ambition for what’s next. Wishing you a joyful holiday season, time to recharge, and a new year filled with growth, progress, and possibility. We can’t wait to continue the journey together.