ClaimDeck Q1: Real Insights from Real Litigation Data

Apr 21

If Q4 was about momentum, Q1 has been about proof.

More users. More firms. More data. Across carriers, TPAs, and law firms, one thing is becoming increasingly clear: when litigation is structured, measured, and visible; performance follows.

What the Data Is Telling Us (And It’s Not Subtle)

We analyzed thousands of live matters across the platform this quarter, and one thing became very clear:

When no one owns the work, everyone ends up doing it, and performance drops fast.

Matters with clear ownership outperform others significantly

When law firms own execution, Matter Scores are 20+ points higher

When ownership blurs, adjusters step in → duplication, delays, and rising costs

And here’s the kicker:
This isn’t a slow decline, it drops off a cliff.

The takeaway?
Clear ownership isn’t a “nice to have.”
It’s the difference between controlled litigation and controlled chaos.

💡 If your adjusters are doing the law firm’s job… you don’t have a process problem. You have a visibility problem.

What’s New in ClaimDeck (Built for Real Life, Not Theory)

This quarter, we focused on making ClaimDeck work even harder behind the scenes, so your teams don’t have to.

Key Updates:

API + Webhook Enhancements
Your systems now talk to each other properly (finally). Less manual syncing, more flow.

SSO & MFA
Easier access, stronger security, because “forgot password” shouldn’t be a daily task.

Success Center
Need help? It’s now exactly where you expect it to be.

Matter Score Improvements
Easier to complete, easier to track, and harder to ignore.

Partnerships That Matter
We also continued to strengthen our ecosystem, including ongoing collaboration with partners like Snapsheet, helping bring claims and litigation into one connected, data-driven workflow. Because the future isn’t one system. It’s systems that actually work together.

What this actually means:

→ Less admin.
→ Better data.
→ Fewer “who’s doing what?” conversations.

And yes, these updates came directly from you. Keep them coming.

Customer Growth That Speaks for Itself

Q1 wasn’t quiet. Not even close.

Law firm adoption accelerated by 32% in Q1
User growth continues to climb, now exceeding 5,000+ users
Nearly half of firms onboarded this quarter were new to ClaimDeck

This is what adoption looks like when the platform actually works for both sides, carriers and counsel.

And it’s not just growth, it’s quality:

⭐ 91% of users rated training 4 or 5 out of 5

Because if people don’t understand the tool, they won’t use it.
And if they don’t use it… well, you’re back to email chains.

Momentum, Milestones & Market Moves

Q1 wasn’t just busy, it was meaningful.

This quarter marked a series of moments that reflect where ClaimDeck is heading, and where the industry is starting to follow.

Big Wins

We were proud to be recognized as the winner of the D CEO Innovation Award for SaaS, a reflection of the real impact ClaimDeck is having on how litigated claims are managed today.

Because innovation isn’t about features, it’s about results.

Leadership Moves

This quarter, April Willers stepped into the role of President of ClaimDeck, a natural evolution reflecting the leadership, clarity, and operational focus she brings to both our team and our clients.

April Willers named President of ClaimDeck

Experience & Insight

At the same time, we celebrated an incredible milestone:

Tim Violet’s 50-year anniversary in the legal profession.

Five decades of experience and still pushing the industry forward.

Tim Violet Lawyer ClaimDeck — **Tim Violet**

To mark that milestone (and share a bit of that experience), Tim launched his new monthly series: I’ll Be Brief

Short, sharp, and grounded in reality, covering the conversations, challenges, and opportunities shaping modern litigation oversight.

No fluff. No theory. Just what actually matters.

The Articles Everyone Read (And Why They Hit a Nerve)

We shared two new thought leadership pieces this quarter, both tackling a common theme: what happens when litigation isn’t managed early enough.

Managing by Invoice →

Because reviewing bills after the fact isn’t management, it’s hindsight.

Litigation is Like Beyoncé at a Wedding →

Ignore it all you want… it’s still stealing the show (and your budget).

Turns out, when you combine uncomfortable truths with a few well-placed cultural references, people pay attention.

Dive into the latest insights here.

Out in the Market: Where We’ve Been

Q1 wasn’t just about what we built, it was about showing up where the industry is having real conversations.

As sponsors of PropertyCasualty360 and the CLM Annual Conference, we spent time with carriers, TPAs, and law firms focused on the future of claims and litigation.

PropertyCasualty360

At PropertyCasualty360, we connected with industry leaders focused on the future of claims.

Across sessions and side conversations, one theme came through clearly: better outcomes don’t come from more effort, they come from better visibility, alignment, and accountability.

CLM Annual Conference

We were proud to sponsor this year’s CLM Annual Conference, spending time with carriers, TPAs, and law firms all asking the same question: how do we bring more structure and visibility into litigation?

The conversations confirmed what we’re seeing in the data: litigation isn’t a side process and treating it like one is where things start to break down.

From live demos to candid discussions, one thing was clear: the appetite for real-time litigation insight is only growing.

Coming Up Next

We’re keeping that momentum going into Q2:

RISE Leadership Summit & Awards Gala

June 9–12, Fort Lauderdale

We’re looking forward to joining industry leaders for a few days focused on innovation, leadership, and where claims is heading next.

PC360 Awards

June 24, Chicago

We’re especially excited for this one, with April Willers named a finalist for Executive of the Year. A well-deserved recognition for the leadership and impact she’s driving across the industry