ClaimDeck Q2: The Industry Is Moving. Are You?
Momentum Is Building
The first half of 2026 has confirmed something we've believed for a long time.
Litigation is no longer the forgotten corner of the claims process.
It's becoming one of the biggest opportunities for insurers to reduce cost, improve outcomes, and gain a competitive advantage.
And judging by what we've seen this quarter, from the continued growth of our customer base and ongoing product innovation to the meaningful conversations we're leading across the industry, that momentum is only accelerating.
Customer Success: From Managing Matters to Managing Performance
Q2 brought measurable customer growth, with organizations expanding their use of ClaimDeck across claims, legal, and leadership teams to drive greater visibility and alignment.
Highlights this quarter
+9% growth in active platform users
350+ users trained
Continued expansion across carriers, TPAs, adjusters and defense firms
Enhanced ClaimDeck insights and dashboards to monitor panel performance, critical matter events, and key deliverables, delivering clearer visibility for every level of oversight
One of our largest customers expanded significantly this quarter, now supporting 80+ handlers, 2000+ litigated matters, and multiple defense firms through ClaimDeck.
Several customers are now actively using ClaimDeck analytics to identify panel trends, monitor law firm performance, and help shape future Litigation Oversight dashboards.
We're also seeing more organizations use ClaimDeck for leadership reporting, compliance monitoring, portfolio visibility and strategic decision-making, not just matter management.
That's where litigation management is heading.
From moving files...
...to driving performance.
What the Data Is Telling Us
Every quarter we analyze millions of data points across live litigated matters.
This quarter, one insight stood above everything else.
Litigation leakage rarely starts as leakage. It starts as something no one saw early enough.
A strategy isn't discussed.
A budget quietly drifts.
A key milestone approaches, but the team isn't ready.
Individually these don't look like major issues.
Across hundreds—or thousands—of litigated claims, they're often the earliest indicators that costs are about to escalate.
That's exactly why structured litigation data matters.
The teams achieving the best outcomes aren't simply reacting faster.
They're seeing problems sooner.
Product Update: Built From Your Feedback
The best product improvements aren't always the biggest ones.
Sometimes they're the ones that quietly make everyone's day a little easier.
This quarter we delivered:
More visibility into product usage, expanding our analytics foundation so we can better understand how teams use ClaimDeck, where workflows create friction, and which improvements will deliver the greatest value for our customers.
Faster navigation between matters and key information.
Smarter budget handling and cleaner exports.
Continued investment in Matter Score and structured litigation management capabilities.
Behind the scenes, we also strengthened ClaimDeck's monitoring, cloud infrastructure and platform performance, making the application faster and ready to support the next phase of growth.
Many of these improvements came directly from customer feedback. The best ideas usually do.
Please keep it coming.
What Got the Industry Talking
One of the most rewarding parts of Q2 wasn't just publishing content, it was watching the industry engage with it.
Our most-read articles weren't product announcements or company news.
They challenged some uncomfortable truths.
The Defense Gap: The 2026 CLM Study Reveals an Industry Falling Behind
Rebecca Side explored one of the biggest findings from this year's CLM Litigation Management Study.
The statistics were difficult to ignore:
→ 63% of organizations still aren't using AI in litigation management.
→ Only 3% consistently capture structured litigation data.
→ 93.5% don’t maintain intelligence on plaintiff firms.
→ Many insurers still aren't tracking policy limit demands, settlement behavior or plaintiff firm intelligence.
The message was simple.
You can't manage what you don't measure.
Your Plaintiff Counsel Knows More About Claims Trends Than You Do
Perhaps our most talked-about article this year.
It explored a difficult reality: while many defense organizations are still relying on emails, spreadsheets and retrospective reporting, plaintiff firms are increasingly sharing intelligence, recognizing patterns and using litigation data strategically.
If one side is learning from every case...
...and the other isn't...
...it's probably not difficult to predict who improves faster.
Sometimes the most valuable thought leadership isn't comfortable.
It's necessary.
I'll Be Brief
Tim Violet's monthly I'll Be Brief series continued to gather momentum throughout Q2.
Drawing on more than 50 years in the legal profession, Tim shared refreshingly honest reflections on leadership, innovation and navigating change.
Tim Violet
His message has been consistent:
The organizations that thrive aren't necessarily the biggest.
They're the ones prepared to evolve.
Short. Practical.
Always worth five minutes.
Beyond the Headlines
The conversation didn't stop on our website.
Q2 saw ClaimDeck continue building momentum across the industry.
Industry Recognition
Following our D CEO Innovation in SaaS Award, ClaimDeck continues to be recognized for helping modernize litigation management through smarter technology, structured data and measurable oversight.
Partnerships That Continue to Grow
Our partnership with Snapsheet continues to strengthen, helping insurers connect claims and litigation workflows while reducing duplicate processes and improving visibility across the entire claim lifecycle.
Sharing the Conversation
Throughout the quarter, our team attended and spoke at industry events including the RISE Leadership Summit & Awards Gala and PropertyCasualty360 Insurance Luminaries, joining conversations around litigation oversight, behavioral change, AI, and the growing importance of structured litigation data.
One theme emerged time and again.
The industry isn't asking whether litigation management needs to change anymore.
It's asking how quickly it can.
The best ideas usually do.
Looking Ahead
One thing has become increasingly clear during the first half of 2026.
The organizations achieving the best litigation outcomes aren't necessarily working harder.
They're working with better visibility.
Better data.
Better collaboration.
And better structure.
At ClaimDeck, we're proud to be helping insurers, TPAs and defense firms make that shift every day.
Thank you to our clients, partners and everyone who continues to challenge us, support us and help shape the future of litigation management.
Have a fantastic summer, we'll see you next quarter.
Follow us on LinkedIn and subscribe to our newsletter to stay updated on how we’re transforming the claims industry.
ClaimDeck™ eliminates claims litigation leakage for carriers while driving process into the law firm, modernizing the litigation process.
Get in touch with the ClaimDeck team.